ASDA: I bought a case of wine on Thursday - it was to be delivered on Friday - Yodel didn't deliver, so I had to check their website. Yodel said it had been "damaged" (is that delivery-speak for redistributed and drunk?). The explanation said ASDA would contact me. They hadn't by Saturday morning, so I emailed ASDA - no reply.
Today they call, saying that they cannot let me collect a replacement case from the shop, as I had suggested.
Why not?
" We can't change a delivery to click and collect".
Oh, so I have to cancel my order and do it again?
"Yes, we can offer you a refund and the money will be in your account in 3-5 days."
I pointed out that if I went into the supermarket and paid them £52 I would not expect to wait 4 days for my groceries, and then another 5 days while they organised the refund, so why was this different?
Apparently they have refunded me, but if I could buy that wine anywhere else, I wouldn't be using ASDA - and I will certainly avoid Yodel again at all costs - last time they were involved in a delivery it was the M&S Mother's day snarl-up.
THIS AFTERNOON's EPISODE OF "YOU & YOURS" WAS BROUGHT TO YOU BY THE LETTER A.
Here endeth the rant!.
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